SHIPPING POLICY

Order Processing

Orders are typically processed within one (1) to three (3) business days following successful payment confirmation and order verification.

Processing times may vary during public holidays, peak seasons, promotional campaigns, inventory audits, or unforeseen operational circumstances.

Orders placed outside business hours may be processed on the next business day.

Shipping Coverage

MEGAH PACK TRADING SDN. BHD. currently provides shipping services throughout Malaysia. Delivery availability may vary depending on courier coverage areas and operational limitations.

International shipping may be offered on selected products subject to destination requirements, customs regulations, and shipping feasibility.

Shipping Charges

Shipping fees are calculated based on factors including package size, weight, delivery location, courier service selection, and total order value.

Applicable shipping charges will be displayed during checkout before payment is completed.

Delivery Timeframes

Estimated delivery timelines are provided for reference purposes only.

Typical delivery periods may range from one (1) to five (5) business days within Peninsular Malaysia and three (3) to ten (10) business days for East Malaysia, depending on the selected courier and destination.

Actual delivery times may vary and cannot be guaranteed.

Tracking Information

Where available, tracking information will be provided after the order has been dispatched. Customers are responsible for monitoring shipment progress and ensuring that delivery arrangements can be completed successfully.

Delivery Responsibilities

Customers are responsible for providing complete and accurate shipping information. Additional charges resulting from incorrect addresses, failed delivery attempts, returned shipments, or redelivery requests may be charged to the customer.

Delays and Force Majeure

Delivery delays may occur due to factors beyond our control, including severe weather conditions, natural disasters, transportation disruptions, customs inspections, governmental actions, labor disputes, pandemics, courier delays, or technical failures.

MEGAH PACK TRADING SDN. BHD. shall not be liable for delays caused by such circumstances.

Risk of Loss

Ownership and risk of loss transfer to the customer upon successful delivery by the courier or logistics provider.

Customers should inspect all shipments upon receipt and report any issues promptly.