PRIVACY POLICY
Introduction
MEGAH PACK TRADING SDN. BHD. (“Company”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, create an account, place an order, request a quotation, communicate with us, or otherwise interact with our services.
We recognize the importance of protecting personal information and are committed to handling such information responsibly and in accordance with applicable laws and regulations. By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide when using our website, including but not limited to your name, company name, billing address, shipping address, telephone number, email address, and account login information.
We may also collect information relating to your transactions, including order history, quotation requests, payment confirmations, customer service inquiries, and communication records.
In addition, certain technical information may be automatically collected when you access our website. This may include your IP address, browser type, device information, operating system, website usage statistics, referring websites, pages visited, and interaction data. Such information helps us improve website performance, user experience, and security.
How We Use Your Information
The information we collect may be used for various business purposes, including processing and fulfilling orders, managing customer accounts, providing customer support, responding to inquiries, preparing quotations, arranging deliveries, and maintaining accurate business records.
We may also use information to improve our website functionality, analyze customer preferences, develop new products or services, conduct marketing activities, and communicate important updates relating to our products, services, or business operations.
Where permitted by law, we may send promotional communications regarding new products, special offers, and company updates. Customers may opt out of receiving marketing communications at any time.
Disclosure of Information
We do not sell, rent, or trade customer information to third parties.
However, we may share information with trusted service providers who assist us in operating our business. These may include payment processors, logistics providers, courier companies, website hosting providers, marketing service providers, and information technology partners.
Information may also be disclosed when required by applicable laws, regulations, legal proceedings, court orders, or governmental requests.
Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
While we strive to protect your information using commercially acceptable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfill business purposes, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.
Customer Rights
Subject to applicable laws, customers may request access to their personal information, request corrections to inaccurate information, withdraw consent where applicable, or request deletion of personal information.
Requests relating to personal information may be submitted using our contact information provided on this website.
Changes to This Policy
MEGAH PACK TRADING SDN. BHD. reserves the right to modify this Privacy Policy at any time without prior notice. Updated versions will be published on our website and become effective immediately upon publication.